GET TO KNOW US - the Admin Team
The Senior Administrative Partner is Simon Hart.
I joined the business in September 2013 to assist with the smooth running of YourRPA. I came with many years of customer-focused experience in a variety of fields.
I will be your first point of contact for almost all issues.
I have a good working knowledge, not only of the admin side of the business, but of many 'RPA/MPE' type issues. However, I will never offer advice on RPA/MPE matters but will direct you to the RPA/MPE whenever their advice is what you require. By bringing your enquiries through me, you will free up the RPA/MPE to get on with her ever expanding workload and ensure that we continue to be able to act promptly.
For the record, my alias is: BigCharlie Poet
In my spare time, I am a performance poet (commissions undertaken!)
Our Ethos
We are very conscious of the fact that our clients often choose us because they have had unsatisfactory dealings with bigger organisations so we have tried very hard to ensure that your dealings with us remain personal and do not involve mutiple telephone options.
Virtually all our new clients come to us as a result of recommendations from our existing clients or the dental engineers with whom we work closely. This we take to mean that 'we have got our business right'. Thank you.
The Finance Partner is Marina Hart.
I have dealt with the business finances since its inception but I became a partner in August 2017.
Like Graham, I am now nearing retirement, but we will both remain partners for a while to provide occasional help where needed.
Administrative Partner - Louise Hart.
I am Simon's wife, and am the administrative partner whose main role is the preparation of contracts and renewals. You will often see my name at the end of your emails or receive calls from me to check email addresses before I send out renewal documents. I am also the person who assembles your Radiation Protection File once the RPA/MPE has completed your practice specific documents.
As I become more familiar with all the many and various jobs that make up a successful business my role will expand accordingly and indeed is already doing so.
DENTAL RADIATION PROTECTION ADVISER